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Guidebooks
2023
To improve user comprehension and enhance the support experience, this project sought to address the problem of excessively text-heavy content on Google Support. The overwhelming amount of information in the existing material failed to effectively guide users through problem-solving processes.
Through the reimagined approach, the support content was transformed into visually accessible and user-friendly resources.
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Process
Understanding User Needs
Analyzing user challenges with text-heavy support content, the project focused on creating an accessible experience for diverse learning preferences.
Transforming the Support Experience
By reimagining the existing text-based material, visually engaging guidebooks were created with concise, bite-sized information for enhanced user retention.
Ensuring Effective Navigation
To simplify the journey, the guidebooks broke down complex topics into focused, graphic-driven sections with step-by-step clarity.
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Outcome
User-Centric Support Content
The result was an improved support experience tailored for visual learners or users who found text-heavy formats overwhelming.
Increased Accessibility
The shift to graphic-heavy, visually engaging content allowed Google to cater to a broader audience with varied learning styles and preferences.
By making support resources more approachable and effective, the project highlighted the importance of personalized, user-centric design.
Visit Guidebooks ↗️
Pixel Simulator ↗️
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